Customer service representant

Here’s why you should apply:

• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process

Responsibilities:

• Answer incoming calls regarding deliveries, provide accurate information, and address customer inquiries effectively.
• Download and process orders for delivery in the system, ensuring all details are correctly entered and managed.
• Make outbound calls for delivery and pick-up confirmations, ensuring customers are informed about their delivery schedules.
• Assist customers with troubleshooting equipment issues, providing guidance and solutions as needed.
• Coordinate with the dispatch team for all orders from Equip, ensuring timely and accurate communication between departments.
• Maintain a high level of professionalism and customer service in all interactions, ensuring a positive customer experience.

• Keep accurate records of all customer interactions, issues, and resolutions

Qualifications:

• Must be legally eligible to work, and reside in Canada
• Previous experience in a customer service role
• Strong communication skills, both verbal and written. Excellent problem-solving abilities and attention to detail
• Familiarity with order management systems and basic troubleshooting of equipment
• Ability to work effectively in a team environment, coordinating with various departments to achieve common goals
• Comfortable working in a fast-paced environment with shifting priorities.