Customer Relations Advisor

• Pay Rate: between $21.73 – $24.69/hour (based on experience)
• Location: Victoria, BC
• Shift: Monday to Friday | 8:00am – 5:00pm (flexibility required to work one evening a week until 8 p.m.), as well as Saturdays (8 a.m. to 4 p.m.) on a rotational basis.
• Job type: Permanent| Full-time

Responsibilities:

• You present the different treatments available to potential patients.
• You provide specific information on surgeries, prices and appointment scheduling.
• You manage patient questions and answer them accurately and concisely.
• You improve patient satisfaction by offering personalized consultations, building relationships, and facilitating the steps in their journey.
• You are proficient in IT tools such as Outlook, Word, Excel and EMR systems for monitoring results, reporting, monitoring tasks and managing patient-related activities.

Qualifications and Skills:

• Must be legally eligible to work, and reside in Canada
• You have extensive experience in customer service or loyalty in any relevant field (e.g., cosmetics industry, retail, banking, insurance, travel, restaurants, sports centers/gyms, etc.).
• Your experience as an account manager or sales representative is considered an asset.
• You have a desire to succeed while helping clients achieve their goals.
• You are organized, results-oriented, self-disciplined, and have excellent priority management, time management, and problem-solving skills.
• You are open to travel to other clinics in the Greater Montreal Area for training and/or work needs.
• You have excellent communication skills, you speak French and are proficient in advanced intermediate level English due to the nature of the tasks or interactions with our English-speaking patients.

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.