Appointment Clerk

• Pay rate: $20.00/hour
• Location: Calgary, AB
• Shifts: Monday to Friday | 8:00 AM – 4:30 PM
• Job type: Temporary | Full-time

Here’s why you should apply:

• 4% vacation paid weekly
• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process
• Transit accessible

Responsibilities:

• Review, investigate, report and take appropriate action with regards to OS&D, night operations reports
• Ensure all priority alerts or specials are on-time
• Trace shipments and provide verbal POD’s
• Coordinate specials or samedays
• Investigate and/or advise customer regarding OS&D shipments/undeliverable shipments
• Maintain designated customer accounts
• Knowledge of designated accounts, i.e. Product, customer expectations
• Enter pickups and respond to customer inquiries via email or phone calls
• Complete all OSD operations
• Ensure freight is scanned accurately and daily.
• Ensure freight is staged in appropriate area.
• Ensure all unlabeled freight is reported daily – 12:00 (noon).
• Ensure all damaged freight is inspected and processed.
• Ensure a safe and efficient working area.
• Ensure all freight is kept organized and easily accessible.
• Investigate reported OS&D shipments across Canada using the following methods:
• Check computer for information and/or special shipment instructions.
• Find out if a sub has been cut and check for Proof of Delivery.
• Find out if it is a duplicate.
• Find out if the shipment is on a later flight or trailer using split shipment report.
• Check original waybill for cubes or if account has specialist on site, consult on site.
• Communicate the results of the investigation to the branches or daily agents
• Any additional duties as required

Qualifications:

• Must be legally eligible to work, and reside in Canada
• Secondary School Diploma or equivalent experience
• Minimum 1 to 2 years’ experience in customer service
• Good oral and written communication skills
• Good computer skills in MS Office: Word, Excel and Outlook

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

Adecco is the largest staffing firm in Canada with over 40 locations and our passionate team is dedicated to find you a job you’ll love. We offer one of the best benefits packages in the whole entire staffing industry and we like to have fun at work!