Operations Data and Reporting Associate

This role will be responsible for delivering management reporting and analysis for the Operations department. As part of the reporting scope, you will prepare monthly reporting to headquarters and monitor key metrics across various Operational functions. You will proactively develop and manage dashboards by working closely with cross-functional teams to help them monitor performance easily. You will analyze and interpret large datasets and leverage visualization and data analysis to drive transformation and automation in the business. This role is a full-time position reporting to the Manager, Data Science. Enjoy flexible hybrid working arrangement with regular weekly time in the office located in Downtown Toronto

Duties and Responsibilities:

• Prepare monthly reporting requirements for HQ, which comprise of metrics for Credit, Funding, Customer Care, Collection, and back office operations. Develop and optimize various SQL and SAS codes of operation team to improve accuracy and clarity. Automate manual reporting to increase reporting efficiency when possible. Support the design and strengthening of operational reports and statistics.
• Design, develop, and deploy business analytics dashboards and operational reports using Tableau, Salesforce, or Excel to enable automated self-service productivity and performance reporting. Convert raw data into interactive, easy-to-understand dashboards and reports.
• Analyze large data sets using advanced statistical techniques and tools (eg. SAS, Rapid Miner, task mining tool) to uncover trends, automation opportunities, process improvements and insights.
• Assist with data quality assessment, data clean-up and data mapping from database tables to applications (eg. LOS, V8, CRM, AWS)
• Assist Manager in UAT testing on automation projects, such as RPA and eFunding or data projects
• Perform other duties as assigned

Qualifications

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Excellent verbal and written communication skills
• Advanced SQL skills and SAS coding is a must
• Strong PC skills: Microsoft Word, Power Point, Excel
• Experience in Tableau is required
• Ability to facilitate collaboration with diverse groups
• Team oriented, but able to work independently and manage multiple tasks
• Strong problem solving, analytical, organizational/planning skills
• Experience with Python and Salesforce is an asset
• Aptitude to learn business applications and to understand how that connects to the data
• Willingness to work in a fast paced, frequently changing environment
• Bachelor’s degree required in Computer Science, Business Analytics, Statistics or related field.
• Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.Apply now to this Operations Data & Reporting Associate for immediate employment consideration and the Adecco Recruiter will be in touch with you soon.Our client is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.